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Frequently Asked Questions


Taking Courses

What can I expect when I take a course from JADE Learning?
When can I take my courses?
Do I need special computer hardware or software to take JADE Learning courses?
Will you keep records of my courses?
What forms of payment are accepted?

Continuing education

How do I earn CE contact hours?
How long are courses available for continuing education credit?
When do I receive my certificate of completion?

Technical

I can’t access an online course.
I can access a course, but cannot view the course materials.
I am unable to view, print or download a handout or document.
There is no sound in an audio course.
The links within a course are not working.
The animations within a course are not working.
How do I find my place within the course when I log back in?
My test responses weren’t saved when I logged out.
The same course page keeps coming back up.
I don’t have broadband internet access, but want to take an Audio Roundtable Course.
What if I can’t find the answer to my technical question on the FAQs page?
Privacy Policy

Taking Courses


Q: What can I expect when I take a course from JADE Learning?

A: JADE Learning designs and delivers quality continuing education courses for building trades professionals. Our courses are tailored to the needs and interests of working tradesmen and contractors, and include a broad range of topics relevant to these trades. Interactive exercises, case studies, animations, downloadable handouts, and audio components enhance your learning experience. Feedback is provided with all questions, to reinforce key concepts. To get a better idea of what we have to offer, please visit our online Course Tutorial.

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Q: When can I take my courses?

A: JADE Learning, Inc. understands that you want flexible, convenient options when looking for continuing education courses. Our courses can be accessed at any time, from any computer with an Internet connection. You can log in and out of courses at any point, and when you log back in, you can return to the first unanswered question.

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Q: Do I need special computer hardware or software to take JADE Learning courses?

A: Because JADE Learning is committed to providing accessible continuing education courses, we limit the use of special software needed to view courses. The following programs will enable you to take full advantage of our courses:

  • Adobe® Reader ® (allows you to view and print .pdf documents) - download now
  • Macromedia ® Flash ® (allows you to view animations) - download now
  • Sun Microsystems ® Java (allows you to interact with course features) - download now

If you do not have these software programs installed, they are available free of charge from the manufacturer’s website. Installation is easy and step-by-step instructions for download are provided.

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Q: Will you keep records of my courses?

A: JADE Learning will maintain confidential records of courses completed. These records can only be accessed by authorized personnel, and will not be shared with anyone other than the customer. JADE Learning will never sell your information to anyone. If you need a duplicate certificate to verify course completion, please contact our office.

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Q: What forms of payment are accepted?

A: JADE Learning accepts VISA, Mastercard, Discover, and American Express credit and debit card payments, as well as checks. Electronic payments are made using a secure server.

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Continuing education

Q: How do I earn contact hours?

A: Participants are eligible for contact hour credit upon successful completion of JADE Learning courses. It is expected that participants complete all course materials and all course activities. To earn continuing education contact hour credit, participants must:

  1. Answer all continuing education questions.
  2. Achieve a passing score.
  3. Remit payment for the course.

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Q: How long are courses available for continuing education credit?

A: JADE Learning courses have different expiry dates from course to course and state to state. An expiration date for each course will be identified on the course listings page for each state. Once a course has expired, no contact hours will be awarded for that course.

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Q: When do I receive my certificate of completion?

A: JADE Learning understands that your time is valuable. We request 4 days, upon receipt of your payment, to process your course. Most of the time, the turnaround is less than that. We then mail you your certificate of completion, and notify your state's board of the credit hours earned.

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Technical


Q: I can’t access an online course.

A: Please ensure you are registered with JADE Learning, and have entered the correct login and password in the login box to your left.

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Q: I can access a course, but cannot view the course materials.

A: There are four primary culprits for this issue:

  1. Pop-up blocking software is enabled. Please refer to your software's manual for instructions on disabling it.
  2. A Java® plug-in may not be installed. download now.
  3. Macromedia Flash Player® is not installed. download now.
  4. You may be using a system other than Windows®; our courses are not designed for use on Macintosh computers.
  5. You may be attempting to view audio course via a very slow connection, such as dial-up. Please contact us for a free CD of the course.

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Q: I am unable to view, print or download a handout or document.

A: Adobe Reader® is not installed, or the installed version is older than 5.0. download now.

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Q: There is no sound in an audio course.

A: You may be attempting to view an audio course via a very slow connection, such as dial-up. Contact us for a free CD of the course. If you are certain this is not the case, please:

  1. Check that your speakers are turned on, and turned up loud enough for you to hear.
  2. Ensure Macromedia Flash Player® is installed. download now.

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Q: The links within a course are not working.

A: Pop-up blocking software may be enabled. Please refer to your software's manual for instructions on disabling it.

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Q: The animations within a course are not working.

A: Ensure Macromedia Flash Player® is installed. download now.

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Q: How do I find my place within the course when I log back in?

A: Use the Table of Contents control to select a specific location within the course.

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Q: My test responses weren’t saved when I logged out.

A: Cookies may not be enabled on your brower. For Internet Explorer:

  1. Choose the Tools menu from the top of your window.
  2. Click Internet Options. This will pop up a new window with a series of tabs at the top.
  3. Click the Privacy tab
  4. Adjust the slider to allow cookies

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Q: The same course page keeps coming back up.

A: Your cache needs to be cleared. For Internet Explorer:

  1. Choose the Tools menu from the top of your window.
  2. Click Internet Options. This will pop up a new window with a series of tabs at the top.
  3. On the General Tab, click the Settings button
  4. Set the Check for newer version of stored pages: to "Every visit to the page"
  5. Click OK to return to the General tab
  6. Click the Delete Cookies button to delete cookies
  7. Click the Delete Files button to delete temporary internet files
  8. Click OK to close the Internet Options window

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Q: I don’t have broadband internet access, but want to take an Audio Roundtable Course.

A: Please Contact Us for a free CD of the course.

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Q: What if I can’t find the answer to my technical question on the FAQs page?

A: JADE Learning knows how important customer support is when in an online environment. Customer support is available via email and phone, Monday through Friday, 8:00 am to 6:00 pm EST. When we are unable to answer the phone, callers may leave a voice mail, which will be returned by the next business day. In addition to customer support for registration, payment, and technical issues, JADE Learning offers specific course support: Course Coordinators are available by email for any questions concerning course content.

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